Privacy Policy

Privacy
Joe Cornish Galleries, are committed to safeguarding your privacy online and to this end include the following Privacy Policy to deal with issues which may concern you.

The purpose of this privacy policy is to provide full transparency on how and why we collect information about our customers, how we store, process and dispose of that information and how you can control what information you receive from us.

Please read the Privacy Policy to understand how your personal information will be treated. This policy may change from time to time so please check it periodically.

If you have any questions about data security or this privacy notice, please contact us.
 
Capturing customer data
Under General Data Protection Regulation, there are several valid reasons for collecting and processing data on our customers:

Consent
This is obtained when you agree to receive information from us, for example subscribing online or in-store to our email newsletters. We will always make it clear what we will use your information for and how it will be stored and processed.

To honour a contract
When you order something from us we have a contractual obligation to fulfil the order and send your items out to you. We therefore need to obtain information such as your address, which we store and which we also need to pass onto our couriers.

Legal obligations
In certain circumstances we may need to obtain and process your information, for example in the event of fraudulent or criminal activity.

Times when we collect your data
There are several times at which data you supply to us is collected and processed:

When an account is created on our website.
When some voucher codes are redeemed in store.
When choosing to join our mailing list.
When placing orders online, in store or over the phone.
When visiting our gallery where CCTV is installed for the safety and security of customers and employees.
When engaging with us on social media, for example liking our posts or entering competitions.
When entering competitions with third parties which require us to send the winner a prize.
When contacting us with queries, feedback etc, over the phone, by email or in person.

Types of Data we collect
For online accounts: name, address, telephone number, email address, order history and receipts. We also monitor IP addresses to gauge suspicious and potentially illegal activity.
For mailing lists: when you subscribe to our monthly newsletter.
On CCTV: images of customers.
On Social media: user names and demographics, to help us better understand our reach and following.
For deliveries: customer names, addresses and contact details.

How and when Data is used
There are several ways in which we will use the data we collect.
To process orders and send them to customers or to send competition prizes to winners.
To be able to answer any purchase queries that may be made in the future, for example types of artwork and framing used.
To keep you informed of new products, events and information via our newsletters.
To answer queries and process refunds.
CCTV is used to protect our customers, visitors to our premises, our employees and our property. CCTV images may be supplied to outside parties, such as the police or our insurers, in the event of criminal behaviour.

Protecting Data
We treat all data with the utmost respect and security.
Our website is securely hosted with password protection for all areas, including personal information and payment details.
Paper files are shredded as soon as they are no longer required.
CCTV images are saved by exception only and are securely stored with restricted access.
 
Retention
The duration of time we retain data can vary depending on the nature of the data and its use, as well as legal and business requirements. Any data pertaining to sales is legally obliged to remain on file for six years.

Sharing Data
We will sometimes need to share data with third parties, such as the couriers we use to deliver customer orders and IT companies who support our website and services.
Any third parties we supply data to are obliged to use it solely for the purpose it has been supplied for, to process it securely and to dispose of it once no longer required.

Rights of the Individual
Individuals have the right to see, amend, control and withdraw any data held relating to them, unless we feel there is a legitimate business interest or legal reason not to.

Individuals may request the following:
To see what data is held on them.
To amend the data and correct any inaccuracies.
To withdraw consent to data being held and to being contacted with our newsletter.

Disposing of Data
We securely dispose of paper data by cross shredding paperwork once it is no longer required.
Disposal of electronic data follows the same security processes we have in place for protecting the data.

Correction/Updating Personal Information
If your Personal Information changes or if you no longer wish to subscribe to the service, we will endeavour to correct, update or remove the Personal Information provided to us as speedily as possible. This can be done by emailing us at info@joecornishgallery.co.uk
 
Users Under 18
If you are under 18, please ensure that you obtain your parent/guardian's consent beforehand whenever you provide Personal Information to the website. Users without such consent are not allowed to provide us with Personal Information.

Contacting Us
If you have any questions or concerns about the collection, storage, use and disposal of your data, you are invited to contact us in the following ways,

email: info@joecornishgallery.co.uk 

t. 01609 777404

or visiting us at Joe Cornish Gallery, Register House, Zetland Street, Northallerton North Yorkshire DL6 1NA